How to make an appointment
You can contact us at the consulting rooms which are staffed from 8.30am to 4.30pm, Monday to Thursday, and to only 4.00pm on Friday (except public holidays). You can also contact us by e-mail or upload your referral letter from your doctor. We aim to respond to your query as soon as possible and at the latest, before the end of the next working day. Please note however, that none of our doctors are able to offer e-mail advice, or consultations.
As this is a Specialist Medical Practice, patients are required to discuss their illness with their General Practitioner or other referring practitioner who will determine if a referral to our doctors is required. An appointment will only be made after we have received your referral, or your Doctor has contacted one of our doctors.
Fees depend on the service being provided and may vary when you see the doctor. The usual fee is between $415 and $540 for an initial consultation, including skin testing, Medicare will rebate some of the costs, currently approximately $170 and $270 respectively. If you have any queries regarding the fees please contact our reception.
A skin test without seeing the doctor will cost $60, Medicare does not contribute to this.
Full payment of fees is required on the day of your appointment. Payment methods include cash, cheque, EFTPOS or credit card (Mastercard and Visa only). You will be entitled to a rebate from Medicare following payment of your account, which can be claimed immediately at the time of the consultation. If you do not pay on the day, you will be charged an additional administrative fee.
This is a private clinic, if you are unable to afford the costs of seeing our doctors, please ask your Doctor to refer you to the Allergy Service at your local hospital.
What to bring
On the day of your appointment bring any current and old x-rays or CT scans, and a list of your current medications. If you are taking any inhalers or nasal sprays, also bring them with you.
You will need to bring a current referral letter (if required), unless one has already been sent. Referrals are the responsibility of the patient, therefore it is up to you to ensure your referral is current and valid. It is a Medicare requirement that you have a valid referral to ensure you receive your entitled refund. If you do not have a current referral your Medicare rebate will be drastically reduced.
Referrals from your General Practitioner generally last 12 months, and from another specialist, only last 3 months.
Allergy tests are generally performed when seeing our doctors. If you are having allergy tests, please stop all antihistamines for at least 3 days prior to your visit if possible. Some people cannot stop them and we understand this but we may not be able to interpret your tests. You should NOT stop nasal steroid sprays, or asthma medications.
If you cannot attend an appointment you need to notify us at least 24 hours before. This enables us to provide an appointment to another patient. If you cancel less than 24 hours in advance or do not attend your scheduled appointment, a $110 cancellation fee will apply. This fee is not refunded by Medicare.
Some common questions about the appointment.